Last updated on 27/08/2020
If you have ever bought a product and you found out that the product was rubbish or not what you expected, then you would be scared of patronizing even physical stores. You would most likely be even more scared of patronizing an online store. You would be wondering that if what I got from a store where I could physically access the product was bad, how can I trust a store where I won’t have to opportunity to even see the product. It means I will be putting all of my trust in the company and should they be shady, I would be at their mercy.
Most people would not want to take such a risk. However, the testimonies of many people that have been able to order products online with a positive outcome are enough to motivate us. However, this does not completely eradicate the dangers of buying things from the online store. This article will discuss the negative things that could happen when you want to buy products online so that you are aware of them. The purpose of the article is not to discourage you from buying online, but on the contrary, it is to let you know how you can guide yourself against those negative things to make your online buying experience a success.
Product not being delivered at all
One of the problems that you can encounter when you patronize online stores is that the products that you ordered might not be delivered at all. As opposed to physical stores where you must at least leave with the item you are paying for, even if it might not serve you, there is the chance of not getting any product at all when you order online. This could be as a result of ordering from the wrong company, issues with your orders, or your order getting missing in transit. Hence, this is a risk you might look out for, even though there is little to no chance of encountering this type of problem when you order from the right store. You could easily read online reviews to know if you are ordering from the right store. If from the reviews, you find out that a lot of people are talking about ordering for products that were not delivered, you will be able to stay away from the company. If, on the other hand, there are many reviews about not only receiving the order but receiving it in good condition, then you might want to go ahead to patronize the company.
Poor quality of products
Another problem you might encounter when ordering online is poor quality products delivered to you. When this is the case, you will get the products delivered, but it would be a fake or a product that is not durable. In other cases, it could be the instant of getting a product different from what you ordered. For example, if you ordered a red shoe, it means you wanted a red shoe. Even if the right product with very high quality is delivered, but is black as opposed to the red colour you ordered for, you are likely not to be pleased. This is especially when you already have the cloth you want to use it along with. Even if not, you would want the exact specifications you ordered to be delivered. Those are also things you should look out for when researching about the company. You should be sure they do not have a reputation of shipping similar products when they don’t have exactly what you ordered, as opposed to informing you that the product is not available and refunding your money or at the very least, allowing you to modify your order to what they have if you would like it.
Delivery problems include poor packaging of products, products getting spoilt while in transit and late delivery of products. You can avoid these problems by learning more about the company before ordering as well. For instance, if you want to order from Aliexpress, you might want to read about ordering from Aliexpress to know what other people that have patronized them have to say about their delivery services and if it is mostly free of errors or problems. The same applies to when you are ordering from other companies, especially foreign companies where the product might have to be transported to sea, travel on a ship, before they are finally delivered to you. The long process and different people handling the products increases the chance of problems. However, a reliable and reputable company will ensure that their delivery process is smooth and safe to avoid denting their reputation and people regarding them as a company with poor delivery services.
How reviews can help you avoid the dangers of shopping online
The importance of reviews when patronizing an online company cannot be overemphasized. You have the opportunity to hear from several people who have patronized an online company about their experience. Considering that the customers are mostly not supposed to be biased and would mostly give reviews based on what they experienced with the company, you can be properly guided as to which company you should patronize and which company you should not patronize.